Privacy Policy for FindX

Last updated : 15/11/24

FindX and its affliated companies are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you access or use our App and services, as well as the rights you have regarding your personal information. By using the FindX mobile application or any related services (collectively referred to as the "App"), you agree to the terms of this Policy.

We may update this Privacy Policy from time to time, and any changes will be posted on this page. We encourage you to periodically review this Policy for updates. Any changes take effect as of the "Last Updated" date listed above.

1. Overview

  • Information We Collect : We collect personal information that you provide directly to us (such as when you register for an account or communicate with us), as well as data we automatically collect through your use of the App. We may also receive information from third parties.
  • How We Use Your Information : We use your personal information to operate the App, improve services, ensure security, comply with legal obligations, and send promotional communications (with your consent).
  • Data Retention: We retain personal information only‬‭ for as long as necessary to fulfill its intended purpose, with some data kept for longer periods if required by law.
  • Children's Privacy : The App is only available to users over 18, or minors aged 13–17 using the App under the supervision of a parent or guardian. We do not knowingly collect information from children under 13.
  • Sharing of Personal Information : We may share your personal data with third parties for service provision, legal compliance, fraud prevention, and business purposes.
  • Cookies and Tracking Technologies :We use cookies and similar technologies to enhance your experience and analyze our services. You can manage your cookie preferences through your browser settings.
  • Security :We implement security measures to protect your personal information, but cannot guarantee complete security of data transmitted over the internet.

2. Information We Collect

We collect three types of information :

Information You Provide :

When you register or interact with the App, we collect personal details such as :

  • Contact information (email address, phone number, etc.)
  • Profile information (name, username, bio, photos, etc.)
  • Transaction details (payment information, orders, etc.)
  • Communications with FindX, including support interaction and posts

Information We Collect Automatically :

We also automatically collect the following data when you use the App :

  • Device and usage data (IP address, browser type, location, operating system, session details, etc.)
  • Interaction data (pages viewed, clicks, searches, and actions taken)
  • Cookies and similar tracking technologies

Information We Receive from Third Parties :

We may receive personal information from third parties, such as:

  • Social media accounts linked to your FindX profile (e.g., Youtube, Google, Facebook)
  • Vendors and service providers who supplement the information we collect for security or service optimization
  • Users who invite you to the App or submit complaints or reports about your activity

3. Legal Basis for Processing Your Personal Information

Under applicable laws, we rely on the following legal grounds to process your personal data:

  • Consent : We process data based on your explicit consent (e.g., when you opt into marketing communications).
  • Contractual Necessity : We use your data to perform contractual obligations or provide requested services.
  • Legal Obligations : We process data to comply with legal and regulatory requirements.
  • Legitimate Interests : We process data to fulfill our legitimate business interests (e.g., improving services and ensuring marketplace integrity).

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To Operate and Improve the App: Provide services, create and manage your account, offer support, enhance user experience, and personalize content.
  • To Ensure Security: Monitor and prevent fraudulent activities, protect the integrity of the platform, and comply with applicable legal obligations.
  • To Communicate: Contact you with service updates, customer support, promotional messages, and account-related notices.
  • For Marketing and Promotions: We may use your information to send you promotional offers and marketing communications (with your consent).
  • For Legal Compliance: Fulfill legal obligations, respond to legal requests, and protect the rights and safety of our users.

5. How Long We Keep Personal Information

We retain your personal information for the time necessary to fulfill the purposes outlined in this Policy. In certain cases, we may retain your information longer:

  • To maintain an accurate record of your interactions with us
  • To comply with legal obligations or resolve disputes
  • For fraud prevention and to assist investigations
  • To preserve evidence in case of legal proceedings

6. Children's Privacy

The App is intended for users aged 18 and older. Minors between the ages of 13 and 17 may only use the App with the consent of a parent or guardian who controls the account. Children under 13 are not permitted to use the App, and we do not knowingly collect information from children under this age. If we learn that we have inadvertently collected information from a child under 13, we will delete it immediately.

7. Sharing Personal Information with Third Parties

We may share your personal information in the following circumstances:

  • With other users: Your public profile and certain activities (e.g., posted content) are visible to other users of the App.
  • With Service Providers: We share data with third-party vendors who help us operate the App, process payments, prevent fraud, and provide support services.
  • For Legal Reasons: We may disclose your information to comply with legal obligations, respond to subpoenas, or protect our legal rights.
  • For Payment Processing and Fraud Detection: We share necessary information with payment processors and fraud prevention agencies to secure transactions.

8. Where We Process Your Personal Information

Your personal information may be stored and processed by third-party suppliers in different jurisdictions, including outside your country of residence. We take appropriate measures to ensure that your data is handled securely and in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to improve your experience, analyze performance, and for marketing purposes. You can manage your cookie preferences through your browser settings, but please note that certain features of the App may not function properly if cookies are disabled.

10. Do Not Track (DNT)

We do not honor "Do Not Track" requests from web browsers. However, you can manage cookie settings through your browser to opt out of certain types of tracking.

11. External Links

The App may contain links to third-party websites. Once you click on a link to a third-party site, this Policy no longer applies. We are not responsible for the privacy practices of other websites and recommend that you review their privacy policies before providing any personal information.

12. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its security. You are responsible for keeping your account password confidential.

13. Updating Personal Information

You have the right to review, update, or delete your personal information through your account settings. If you believe any information we hold is inaccurate, please contact us so we can address the issue. We may request verification of your identity before making changes to your data.

Contact Us

You may also contact us at connect@findx.io or by postal mail: 207, Lodha Supremus, Off Mahakali Caves Road, MIDC, Andheri East, 400069, Mumbai, Maharashtra, India (Attn: Legal Department). If you have any questions (or comments) concerning this Policy, please email our team at legal@whizz.group and we will make an effort to reply within a reasonable timeframe.